- providing clarity with respect to what are planning to deliver
- defining the service we are providing
- asking the question whether we are doing what we said we were going to do
- providing milestones
- episodically reassessing our objectives and where we want to be
- establishing metrics for measuring our service
- getting feedback on what we do
With respect to the eLearning participant experience. Firstly, as this was a taster I had managed my expectations with respect to what could be achieved in a couple of hours. The course was delivered using Adobe Connect, which I had used before and the interface and the set-up wizards are straight forward to use. Glitches with sound aka feedback were cleared up pretty quickly sound well done on that side. On my netbook I could control the presentation of the slides to taking over the full window but not the whole presentation interface was very small and there did not appear to be a facility to stretch or take over the full screen, so the participants pane was small and the chat box etc. With respect to hearing me, when I experienced a problem and used my microphone there did not appear to be any problems with audio on their side..
On the negative side I think there should have been more questions posed at points through out the presentation like JISC do, this made the taster a little transmissional. Putting this point to one side it is quite nice to have the opportunity to experience something before you decide to sign-up, and after attending some recent JISC webinars I think the webinar format is something that we could consider integrating into the range of services we offer.
